Frequently Asked Questions

Yes, every booking comes with a courteous, professionally vetted driver. Our chauffeurs know Karachi inside out, speak English and Urdu, and stay on call for the duration of your booking. There’s no extra signup, no deposit gymnastics, you tell us the time and pickup point, we handle the rest.

Just a valid Pakistani CNIC (or passport for international visitors) and a contact number. Since all our bookings come with a professional driver, there’s no need for a driving license or large security deposit. For corporate bookings or outstation travel, we may request additional details when confirming your reservation.

Fuel is the customer’s responsibility unless otherwise agreed. We provide vehicles with sufficient fuel for pickup and return with at least the same level. For with-driver bookings, fuel is typically arranged with the driver, clarified upfront.

Standard in-city usage is included. For outstation or long-distance trips, mileage terms are discussed and agreed upfront. Monthly rentals include generous mileage allowances.

Yes, subject to vehicle availability. Please let us know as early as possible to ensure a seamless extension. Extensions are billed at the same daily rate.

24/7 assistance is available throughout your rental period. For extended breakdowns, we provide a replacement vehicle when available. All vehicles are serviced before every booking to minimize the risk.

Cash, bank transfer, and JazzCash. Corporate clients can request invoicing with monthly billing cycles. International visitors can arrange wire transfer in advance.

Free cancellation up to 24 hours before pickup. Cancellations within 24 hours may incur a partial fee depending on the booking. Special cases (weddings, multi-vehicle events) have custom terms agreed upfront.

Yes, outstation travel is allowed with advance notice. Additional charges and driver accommodation costs apply for overnight trips. Please discuss your route and destinations with our office before booking.

Security deposit varies by vehicle, typically PKR 10,000 to 50,000 depending on the vehicle tier (Budget to Luxury). It is fully refundable on safe return of the vehicle with the agreed fuel level and no damage.

Yes. For pre-booked airport pickups, we track your flight live and adjust the driver’s arrival accordingly. There is no waiting fee for delayed flights up to 2 hours. The driver waits inside the arrivals hall with your name sign.

Yes, flower arrangements are available on request for wedding bookings. Decoration is arranged through our partners and clarified during booking. The premium vehicle for the groom (Mercedes, Audi, Land Cruiser) is typically decorated; family cars optional.